Privacy and Policy

▻ Arcawake (hereinafter referred to as “the Company”) is committed to safeguarding the security of your personal information and respects and protects the privacy rights of member users. This is the core philosophy and principle of our operation.

▻ Without your explicit and affirmative consent, unless within the scope of notification or as otherwise provided by law, the Company will never provide your personal information to any third party unrelated to Arcawake.

▻ Please handle your personal information carefully and do not provide it to anyone.

▻ After using various services and functions of the Arcawake website, please make sure to log out of your account. If you share a computer with others or use a public computer, be sure to clear your browsing history and close the browser window.

▻ The Company only uses the personal information collected through the website for internal use and strictly follows the original purposes and scope of use stated at the beginning for the collection, processing, and utilization of information. We promise to comply with relevant laws and regulations to ensure that your personal information will not be provided to any third party unrelated to Arcawake, nor will it be used for other purposes.

▻ Purpose of Data Collection

The purposes for which the Company collects personal data include marketing activities, customer management, online shopping, other e-commerce services, as well as investigation, statistics, and research analysis. Please note that we only collect your personal information during the process of your membership registration or transactions.

▻ Categories of Data

The categories of personal data collected by Arcawake on the website include:

• Identity information: member user’s name, address, telephone number, email address, and other relevant information.
• Transaction-related data: credit card or bank account information.
• Personal description data: gender, date of birth, etc.

▻ Period, Region, Object, and Method of Personal Data Utilization

Period: Until the member user requests termination or the Company ceases to provide services.

Region: Limited to use within Taiwan.

Object: The Company, business outsourcing units and cooperative partners (including but not limited to home delivery service providers, communication service providers, financial service providers, and other third-party suppliers necessary for Arcawake to fulfill contractual obligations or customer service), investigative authorities or financial regulatory authorities with the right to investigate according to law.

Method: In addition to retrieval queries for customer management by the Company, user personal data is also used for identity verification, financial logistics services, marketing and promotion, and other relevant and necessary business purposes.

▻ Usage Examples

When you use various services provided by Arcawake, the webpage will automatically display your membership information.

• Transaction-related: When you purchase goods, participate in prize-winning activities, or engage in other transactions related to goods or services, we will carefully use your personal information to complete necessary transactions, including product delivery, service provision, payment processing, customer response, member services, relevant after-sales services, and fulfilling other necessary business procedures.

• Advertising and marketing: Arcawake may provide promotional content such as electronic magazines to you via email, phone, or other contact methods. In order to provide you with a more comprehensive shopping experience, we will continuously refer to member user’s browsing records, ad interactions, personal preferences, purchase records, Arcawake website usage records, etc., to provide refined personalized services, further analyze service usage, develop new services, and continuously improve existing services. In addition, Arcawake may contact members for reasons such as questionnaire surveys, event invitations, message interactions, etc.

• Customer response: Through email, phone, or any other direct or indirect contact method, we will strive to ensure that your inquiries receive timely responses.

• Other business-related: Necessary and relevant use in providing services by Arcawake.

• Service provider-related: When you purchase goods or services provided by individual service providers, participate in prize-winning activities, or engage in other related transaction behaviors, Arcawake may, within the necessary scope of such transactions, provide the member’s personal data file to the service provider, and the service provider shall be responsible for managing and protecting such personal data file. Arcawake will sign contracts with service providers to ensure their compliance with the principles of member user privacy rights and establish obligations to properly handle personal data. However, we cannot guarantee that the suppliers will necessarily comply. For more detailed information, please contact the relevant service provider.

• Others: When providing specific services, personal data collected may be used for purposes beyond those mentioned above. At this time, the purpose will be stated on the webpage of the individual service.

▻ Exercise of Personal Data Subject Rights

According to the Personal Data Protection Act, individuals whose personal data is collected and used by the Company have the following rights:

• Inquiry or request for access.
• Request for copies.
• Request for supplementation or correction.
• Request for cessation of collection, processing, or utilization.
• Request for deletion.

If you wish to exercise the above rights, please contact the Company’s customer service team to make a request.

Please note that if you refuse to provide the personal data required for membership registration, you may not be able to enjoy the full range of services or may be unable to use specific services at all.

▻ Information Security

To safeguard the privacy and security of member users, Arcawake member account information will be encrypted. We adopt reasonable technologies and procedures that comply with industry standards to actively maintain the security of personal data.

▻ Inquiry or Correction of Personal Data

If member users have any requests such as inquiry and access, provision of copies, supplementation or correction, cessation of computer processing and utilization, deletion, etc., regarding their personal data, please contact the Company’s customer service team, and we will handle it as soon as possible.

▻ Use of Cookies

When using Arcawake website services, the website may read Cookie data stored on your device. This technology allows the website server to exchange information with your browser, identifying and distinguishing different users by storing random strings on your device. Please note that disabling Cookie functionality may result in inability to log in smoothly to the website or use certain functions.

▻ Revision of Privacy Policy

To respond to the rapidly changing trends in the fashion industry, Arcawake regularly revises its website policies. If you have any questions about the privacy statement of the Arcawake website or any other related matters regarding personal data, please feel free to contact the Company’s customer service team or contact us via email.