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隱私與政策

▻ Arcawake(以下簡稱「本公司」)致力於保障您的個人資訊安全,並尊重並保護會員用戶的隱私權,這是我們營運的核心理念和原則。

▻ 未經您的明確積極同意,除非涉及告知範圍或法律另有規定,否則本公司絕不會將您的個人資訊提供給與 Arcawake 無關的任何第三方。

▻ 請您謹慎保管個人資訊,切勿將其提供給任何人。

▻ 使用 Arcawake 網站的各項服務及功能後,請務必登出您的帳戶。如果您與他人共享電腦或使用公共電腦,請務必清除瀏覽紀錄並關閉瀏覽器視窗。

▻ 本公司僅將透過網站收集的個人資訊用於內部使用,並嚴格按照最初說明的使用目的和範圍進行資訊的收集、處理和運用。我們承諾遵守相關法律法規,確保您的個人資訊不會提供給與 Arcawake 無關的第三方,也不會用於其他目的。

▻ 資料蒐集之目的

本公司收集個人資料的目的包括:行銷業務、客戶管理、網路購物、其他電子商務服務,以及調查、統計和研究分析等。請注意,我們僅會在您加入會員或進行交易的過程中蒐集您的個人資料。

▻ 資料類別

Arcawake 在網站上收集的個人資料類別包括:

  • 身份識別資料:會員用戶姓名、地址、電話、電子郵件地址及其他相關資訊。
  • 交易相關資料:信用卡或銀行帳戶資訊。
  • 個人描述資料:性別、出生日期等。

▻ 個人資料利用之期間、地區、對象及方式

期間:會員用戶當事人提出終止請求或本公司停止提供服務之日為止。

地區:限於台灣境內使用。

對象:本公司、業務委外單位及合作廠商(包括但不限宅配貨運業者、通訊服務業者、金流服務業者與其他輔助 Arcawake 履行合約義務或客戶服務必要之第三方廠商)、依法有調查權機關或金融監理機關。

方式:除用於本公司客戶管理之檢索查詢外,用戶個人資料也用於身份辨識、金流物流服務、行銷宣傳及其他相關且必要之業務用途。

▻ 使用範例

當您使用 Arcawake 各項服務時,網頁將自動顯示您的會員資訊。

  • 交易相關:當您購買商品、參加贈獎活動,或參與其他商品或服務相關之交易時,我們將謹慎運用您的個人資料以完成必要的交易,運用範圍包含商品配送、服務提供、款項處理、客戶回覆、會員服務、相關售後服務及履行其他必要的業務程序。

  • 廣告行銷:Arcawake 可能會透過電子郵件、電話或其他聯繫方式為您提供電子雜誌等宣傳內容。為了讓您獲得更完善的購物體驗,我們將持續參考會員用戶的瀏覽紀錄、廣告互動、個人偏好、購買紀錄、Arcawake 網站使用紀錄等資訊,提供精緻的個人化服務,並進一步分析服務使用情形,以開發新服務及持續改善現有服務。此外 Arcawake 可能會因問卷調查、活動邀請、留言互動等原因與會員進行聯繫。

  • 客戶回覆:透過電子郵件、電話或任何其他直接或間接的聯繫方式,我們將致力確保您的疑問能得到及時的回應。

  • 其他業務相關:Arcawake 提供服務所必要且與上述使用目的之相關使用。

  • 服務供應商相關:當您購買個別服務供應商提供的商品或服務、參加贈獎活動或進行其他相關交易行為時,Arcawake 於該交易所必要的範圍內,得將會員的個人資料檔案提供給該服務供應商,並由服務供應商負責管理與保護該個人資料檔案。Arcawake 將與服務供應商簽訂合約,確保其將遵守會員用戶隱私權原則,並訂定承擔妥善處理個資的義務。然而,我們無法保證供應商將會必然遵守。若您想知道更多詳細內容,請洽詢相關的服務供應商。

  • 其他:提供特定服務時,所蒐集的個人資料可能會用於超出上述提及之用途。此時將在該個別服務之網頁載明其要旨。

▻ 個資當事人權利行使

根據《個人資料保護法》,本公司蒐集運用個資之當事人享有以下權利:

  • 查詢或請求閱覽。
  • 請求製給複製本。
  • 請求補充或更正。
  • 請求停止蒐集、處理或利用。
  • 請求刪除。

若您希望行使上述權利,請聯繫本公司客服團隊提出請求。

請注意若您拒絕提供加入會員所需之個人資料,將可能導致您無法享受完整的服務內容,或完全無法使用特定的服務。

▻ 資訊安全

為保障會員用戶隱私及安全,Arcawake 會員帳戶資訊將經過加密處理。我們採用符合產業標準的合理技術和程序,積極維護個人資料的安全。

▻ 個人資料查詢或更正

若會員用戶對其個人資料有查詢及閱覽、製給複製本、補充或更正、停止電腦處理及利用、刪除等需求,請聯繫本公司客服團隊,我們將儘快為您處理。

▻ 有關 Cookie 的使用

在使用 Arcawake 網站服務時,網站可能會讀取儲存於您裝置的 Cookie 資料。這項技術允許網站伺服器和您的瀏覽器交換資訊,藉由在您的裝置儲存隨機的字串,識別和區別不同的使用者。請注意,關閉 Cookie 功能可能會導致無法順利登入網站或無法使用部分功能。

▻ 隱私權保護政策修訂

為因應時尚產業快速變動的趨勢,Arcawake 定期修訂網站政策。如果您對於 Arcawake 網站的隱私權聲明或對於個人資料有關之相關事項有任何疑問,請隨時聯繫本公司的客服團隊,或透過電子郵件與我們聯繫。

Privacy and Policy

▻ Arcawake (hereinafter referred to as “the Company”) is committed to safeguarding the security of your personal information and respects and protects the privacy rights of member users. This is the core philosophy and principle of our operation.

▻ Without your explicit and affirmative consent, unless within the scope of notification or as otherwise provided by law, the Company will never provide your personal information to any third party unrelated to Arcawake.

▻ Please handle your personal information carefully and do not provide it to anyone.

▻ After using various services and functions of the Arcawake website, please make sure to log out of your account. If you share a computer with others or use a public computer, be sure to clear your browsing history and close the browser window.

▻ The Company only uses the personal information collected through the website for internal use and strictly follows the original purposes and scope of use stated at the beginning for the collection, processing, and utilization of information. We promise to comply with relevant laws and regulations to ensure that your personal information will not be provided to any third party unrelated to Arcawake, nor will it be used for other purposes.

▻ Purpose of Data Collection

The purposes for which the Company collects personal data include marketing activities, customer management, online shopping, other e-commerce services, as well as investigation, statistics, and research analysis. Please note that we only collect your personal information during the process of your membership registration or transactions.

▻ Categories of Data

The categories of personal data collected by Arcawake on the website include:

  • Identity information: member user’s name, address, telephone number, email address, and other relevant information.
  • Transaction-related data: credit card or bank account information.
  • Personal description data: gender, date of birth, etc.

▻ Period, Region, Object, and Method of Personal Data Utilization

Period: Until the member user requests termination or the Company ceases to provide services.

Region: Limited to use within Taiwan.

Object: The Company, business outsourcing units and cooperative partners (including but not limited to home delivery service providers, communication service providers, financial service providers, and other third-party suppliers necessary for Arcawake to fulfill contractual obligations or customer service), investigative authorities or financial regulatory authorities with the right to investigate according to law.

Method: In addition to retrieval queries for customer management by the Company, user personal data is also used for identity verification, financial logistics services, marketing and promotion, and other relevant and necessary business purposes.

▻ Usage Examples

When you use various services provided by Arcawake, the webpage will automatically display your membership information.

  • Transaction-related: When you purchase goods, participate in prize-winning activities, or engage in other transactions related to goods or services, we will carefully use your personal information to complete necessary transactions, including product delivery, service provision, payment processing, customer response, member services, relevant after-sales services, and fulfilling other necessary business procedures.

  • Advertising and marketing: Arcawake may provide promotional content such as electronic magazines to you via email, phone, or other contact methods. In order to provide you with a more comprehensive shopping experience, we will continuously refer to member user’s browsing records, ad interactions, personal preferences, purchase records, Arcawake website usage records, etc., to provide refined personalized services, further analyze service usage, develop new services, and continuously improve existing services. In addition, Arcawake may contact members for reasons such as questionnaire surveys, event invitations, message interactions, etc.

  • Customer response: Through email, phone, or any other direct or indirect contact method, we will strive to ensure that your inquiries receive timely responses.

  • Other business-related: Necessary and relevant use in providing services by Arcawake.

  • Service provider-related: When you purchase goods or services provided by individual service providers, participate in prize-winning activities, or engage in other related transaction behaviors, Arcawake may, within the necessary scope of such transactions, provide the member’s personal data file to the service provider, and the service provider shall be responsible for managing and protecting such personal data file. Arcawake will sign contracts with service providers to ensure their compliance with the principles of member user privacy rights and establish obligations to properly handle personal data. However, we cannot guarantee that the suppliers will necessarily comply. For more detailed information, please contact the relevant service provider.

  • Others: When providing specific services, personal data collected may be used for purposes beyond those mentioned above. At this time, the purpose will be stated on the webpage of the individual service.

▻ Exercise of Personal Data Subject Rights

According to the Personal Data Protection Act, individuals whose personal data is collected and used by the Company have the following rights:

  • Inquiry or request for access.
  • Request for copies.
  • Request for supplementation or correction.
  • Request for cessation of collection, processing, or utilization.
  • Request for deletion.

If you wish to exercise the above rights, please contact the Company’s customer service team to make a request.

Please note that if you refuse to provide the personal data required for membership registration, you may not be able to enjoy the full range of services or may be unable to use specific services at all.

▻ Information Security

To safeguard the privacy and security of member users, Arcawake member account information will be encrypted. We adopt reasonable technologies and procedures that comply with industry standards to actively maintain the security of personal data.

▻ Inquiry or Correction of Personal Data

If member users have any requests such as inquiry and access, provision of copies, supplementation or correction, cessation of computer processing and utilization, deletion, etc., regarding their personal data, please contact the Company’s customer service team, and we will handle it as soon as possible.

▻ Use of Cookies

When using Arcawake website services, the website may read Cookie data stored on your device. This technology allows the website server to exchange information with your browser, identifying and distinguishing different users by storing random strings on your device. Please note that disabling Cookie functionality may result in inability to log in smoothly to the website or use certain functions.

▻ Revision of Privacy Policy

To respond to the rapidly changing trends in the fashion industry, Arcawake regularly revises its website policies. If you have any questions about the privacy statement of the Arcawake website or any other related matters regarding personal data, please feel free to contact the Company’s customer service team or contact us via email.

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